privacy&policy

1. Introduction to the Terms of Use Welcome to our website and mobile application. These Terms of Use set out the terms and conditions governing the use of the website, mobile application, and the products and services provided through the platform, as well as the rights, obligations, and responsibilities arising from such use. By accessing or using the website or application, whether to request a service, purchase a product, or use any available service or feature, the user acknowledges and agrees to these Terms of Use, provided that the user has the legal capacity required under applicable laws and regulations. These Terms apply to all transactions and interactions between the customer and the company and become effective once the customer accepts them and begins registering for or using the platform. 2. Definitions For the purposes of these Terms, the following definitions apply: Platform: The website, mobile application, or any other electronic channel provided by the company to deliver its services. Customer / Consumer: Any person who uses the platform or interacts with it for the purpose of obtaining the products or services provided through the platform. Services: Home healthcare services and any other services provided by the company through the platform. Agreement: These Terms of Use and conditions governing the relationship between the company and the customer. 3. Customer Eligibility The customer confirms that they have the legal capacity required to use the platform and interact with the company. The customer must be at least eighteen (18) years old unless otherwise permitted by applicable laws and regulations. If a service is requested on behalf of another person, the requester confirms that they are legally authorized to do so. The customer is fully responsible for any information they provide and for all activities conducted through their account. 4. Nature of the Company's Obligations The company undertakes to provide the requested services or products according to the nature of the requested service or product and available capabilities. The company may provide additional services, including after-service support, follow-up services, or other related services, depending on the nature of the requested service or product. Healthcare services are provided by qualified and licensed healthcare practitioners in accordance with applicable regulations and procedures. 5. Acceptable Use of the Platform The customer agrees to: Use the platform lawfully and responsibly. Comply with all applicable laws, regulations, and requirements in the Kingdom of Saudi Arabia. Not use the platform or its services for any unlawful purpose. Not misuse, disrupt, damage, or attempt to interfere with the platform. Not provide false, inaccurate, or misleading information. Not use another person's account without proper authorization or legal permission. Follow all instructions and guidelines relating to the healthcare services provided. 6. Account Registration When creating an account on the platform, the customer agrees to: Provide accurate, complete, current, and lawful information. Update their account information whenever changes occur. Maintain the confidentiality of their login credentials and password. Take full responsibility for all activities conducted through their account. Immediately notify the company if they discover or suspect unauthorized use of their account. Use their account personally and not allow others to use it without authorization. Use the platform honestly and responsibly. If the company determines that the customer has provided false, incomplete, outdated, unlawful, or otherwise non-compliant information, the company may suspend, freeze, or terminate the customer's account without prejudice to any other rights or legal remedies available to the company. 7. Account Security and Confidentiality The customer is responsible for maintaining the confidentiality of their username, password, and login credentials. The customer must take reasonable measures to protect their account and must not share their login credentials with any other person. The customer must immediately notify the company if they suspect unauthorized access to their account or personal information. To the extent permitted by applicable law, the company shall not be responsible for losses or damages resulting from the customer's disclosure of their account information or password. 8. Electronic Communications and Official Communication Channels The customer agrees that official communications may be sent through the contact information registered on the platform, including their email address and phone number, or through other official communication channels designated by the company. The customer acknowledges that electronic notifications, agreements, announcements, statements, and other electronic communications may constitute official means of communication where permitted by applicable laws and regulations. The customer also agrees to receive notifications relating to services, requests, updates to these Terms, and other relevant information through the available communication channels. Privacy Policy 9. Information and Data Collection The company may collect information and data necessary to provide services, manage accounts, and improve the user experience. Such information may include, without limitation: Name. Phone number. Email address. Account information. Appointment and request information. Information relating to requested services. Health and medical information necessary to provide care. Information provided by the customer when communicating with the company. Any other information voluntarily provided by the customer through the platform. 10. Use of Information and Data The company may use collected information for the following purposes: Creating and managing customer accounts. Providing home healthcare services. Managing appointments and service requests. Communicating with customers regarding services and requests. Improving service quality and user experience. Processing payments and issuing invoices or receipts where applicable. Following up on services and providing appropriate support. Complying with legal and regulatory requirements. Protecting the platform and its users from unlawful or fraudulent activity. 11. Medical Information Confidentiality The company is committed to protecting the privacy and confidentiality of customers' health and medical information. Medical information will not be disclosed except where permitted by applicable law, with the customer's consent, where disclosure is required or necessary to provide the service, or where necessary to protect the health and safety of the customer or others. The company will take appropriate measures to protect personal and medical information against unauthorized access, use, or disclosure in accordance with applicable laws and regulations. Home Healthcare Services 12. Medical Care Responsibility The company ensures that its healthcare practitioners are qualified and licensed by the relevant authorities in accordance with applicable regulations. Healthcare services are provided according to the patient's condition, the requested service, and available capabilities. Home healthcare services do not include medical emergencies, surgical procedures, or conditions requiring specialized medical intervention outside the scope of home care. In the event of an emergency, the patient must immediately contact emergency medical services or go to the nearest appropriate hospital or healthcare facility. Home healthcare services are not a substitute for emergency medical services. 13. Prescriptions and Medical Consultations The company may require a valid medical prescription or a documented medical report issued by a licensed physician before providing certain medications or medical services. This may include, without limitation: Antibiotics. Intravenous iron or vitamin supplements. Strong or controlled pain medications. Any other medications or medical procedures requiring a prescription or medical authorization. Healthcare practitioners may not provide such medications or services without the required prescription or medical consultation, in order to protect patient safety and comply with applicable healthcare regulations. The company reserves the right to refuse or postpone a service until the required medical documentation or authorization is provided. 14. Medical Emergencies In the event of any sudden medical development or emergency requiring urgent medical care or intervention outside the scope of home healthcare services, the patient must contact emergency medical services or go to the nearest hospital. The healthcare team may direct or refer the patient to the appropriate medical authorities whenever the patient's condition requires it. 15. Customer Responsibility for Medical Information The customer or patient is responsible for providing accurate and complete medical information, including: Previous diseases and medical conditions. Chronic medical conditions. Allergies to medications or other substances. Current medications and supplements. Any other medical information that may affect the provision of the service. The customer must inform the healthcare team of any change in their health condition or any new relevant information. 16. Medical Disclaimer By accepting these Terms, the patient or their legal representative acknowledges that they understand the nature and limitations of home healthcare services and agree to receive services in accordance with this document. To the extent permitted by applicable law, the company shall not be responsible for any complications or health-related harm resulting from: Failure to follow medical instructions provided by the relevant healthcare team. Refusal or delay of recommended medical procedures. Providing inaccurate medical information or withholding known health information. Using medications or supplements without a prescription or medical supervision when required. Medical conditions or emergencies that fall outside the scope of home healthcare services. In the event of an emergency or a need for medical intervention outside the scope of home care, the patient will be directed or referred to the appropriate medical authorities according to the circumstances. Payments & Fees 17. Payment Services The platform may provide electronic payment services through approved payment service providers and payment methods available on the platform. The price of the service or product will be displayed before the order is completed whenever applicable. The company will provide invoices or receipts relating to payments in accordance with applicable regulations. Prices or fees may vary depending on the nature of the service or product, available offers, applicable taxes, or regulatory fees. The company reserves the right to modify prices or fees in accordance with applicable laws and policies. Intellectual Property 18. Intellectual Property Rights All intellectual property rights relating to the platform and its contents, including the company or platform name, logos, designs, symbols, text, images, software, and other content, are owned by the company or used under valid legal rights or licenses. No part of these materials may be copied, reproduced, distributed, modified, or commercially exploited without the company's prior written consent, unless otherwise permitted by applicable law. The customer agrees to respect all intellectual property rights belonging to the company. Account Suspension or Termination 19. Restriction of Access to the Platform The company reserves the right to suspend, restrict, or terminate a customer's account or prevent access to some or all platform services where the customer violates these Terms, misuses the platform, or where legal or security reasons require such action, in accordance with applicable laws and regulations. Amendments 20. Changes to the Terms of Use and Privacy Policy The company may modify or update these Terms of Use or Privacy Policy from time to time to reflect changes in services or legal and regulatory requirements. Any amendments will become effective from the date the updated version is published on the platform unless otherwise stated. Continued use of the platform after the publication of amendments constitutes acceptance of the updated version, to the extent permitted by applicable law. Prices & Promotions 21. Prices and Promotional Offers Prices for products and services may be changed from time to time. Promotional offers and discounts are temporary and may be modified or discontinued by the company in accordance with the terms of each offer and applicable laws and regulations. Governing Law 22. Applicable Law and Jurisdiction These Terms shall be governed by and interpreted in accordance with the laws, regulations, and legislation applicable and in force in the Kingdom of Saudi Arabia. Any dispute arising out of or relating to these Terms shall be subject to the jurisdiction of the competent authorities and courts in the Kingdom of Saudi Arabia, in accordance with applicable jurisdictional rules. General Provisions 23. Severability If any provision or clause of these Terms becomes invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions, which shall remain effective to the extent permitted by applicable law. 24. Governing Language In the event of any conflict or discrepancy in interpretation between the Arabic and English versions of these Terms, the Arabic version shall prevail, to the extent permitted by applicable law. 25. Prices and Offers All prices and offers displayed on the platform may be changed from time to time. Promotional and marketing offers are temporary, and the company reserves the right to modify or discontinue them in accordance with the terms of each offer. 26. Compliance with Laws and Regulations All parties to this Agreement agree to conduct their interactions in a manner that does not violate applicable laws, regulations, or requirements relating to the nature of the services provided. 27. Responsibility for Reviewing the Terms Reviewing, reading, and understanding these Terms and Conditions is the responsibility of the customer or their legal representative. Using the platform, requesting a service, or receiving home healthcare services constitutes acceptance of the Terms and Conditions contained in this document, unless applicable law requires additional consent or a separate signature. The company recommends that customers carefully read this document and seek clarification when necessary before using or receiving any service.